Solutions — BPO, RPO, CWO and Executive Search | NCS Global Technology

Our services & solutions

Focus on your core competencies. We'll handle the rest.

Competing globally is hard enough. Sourcing, training and managing specialised staff under unfamiliar labour laws is a job in itself — so let us take it on while you focus on your core business.

You need current skills, on budget, sometimes at short notice. We keep a ready pool of niche talent — so whether you are long established here or new to the Malaysian market, your outsourcing is set up and running quickly.

One facility or entire departments across multiple sites: every solution is customised to your operating model.

As a Microsoft Certified Partner we match talent at every career level and back it with technical support and training. Client satisfaction is our priority — contact us to learn more.

BPO

Business Process Outsourcing

NCS takes over entire non-core business functions — IT helpdesk and manufacturing support, contact centres, finance and accounting, human resources — running them as managed operations with measured service levels. Our first BPO engagement in 2000 supplied IT helpdesk services across the Asia Pacific region for a U.S. Fortune 500 company.

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Our BPO process

Five steps from request to results

  1. Request
    Requisition Agreement
  2. Assess Business Process
    Requirements Analyses Scope
  3. Plan & Design
    Resources Process flow Training
  4. Execute & Manage
    Deployment & transition Onboarding Operations management
  5. Sustain & Enhance
    Measure Monitoring & feedback Resource enhancement

  1. Request

    • Fast response to your request from our Outsource Specialist.
    • General terms, procedures and conditions shared to confirm mutual understanding and agreement.

  2. Assess Business Process

    • Technical and non-technical requirements gathered to understand your business needs.
    • Outsource Specialist and NCS Technical Lead or Project Manager analyse the project scope.
    • Risks identified, with preventive measures built in upstream.

  3. Plan & Design

    • Strategic plan crafted.
    • Resources mobilised, reassigned or hired to match the team size required.
    • First reference process flow developed for the outsourced scope.
    • Team assembled and trained.

  4. Execute & Manage

    • Deployment and transition schedule agreed with you.
    • Knowledge transfer from your team, if required.
    • Strategic plan executed.
    • Workforce and resources dispatched to their assignments.
    • NCS manages the project on your behalf.

  5. Sustain & Enhance

    • Results measured.
    • Report submitted with improvement suggestions.
    • Ongoing liaison to ensure your satisfaction.
RPO

Recruitment Process Outsourcing

We take care of advertising, researching, interviewing and screening candidates so clients can focus on their core activities. Once you authorize us to source, we typically evaluate candidate resumes within three business days and refer shortlisted candidates within nineteen business days — reducing your time to hire.

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Our RPO process

Four steps from request to hire

  1. Request
    Requisition Requirements Agreement
  2. Sourcing
    Screening Matching
  3. Interview
    Assess Shortlist
  4. Hiring
    Negotiation Employment Onboarding

  1. Request

    • Fast response to your request from our Outsource Specialist.
    • Job and candidate requirements assessed together with you.
    • General terms, procedures and conditions shared to confirm mutual understanding and agreement.

  2. Sourcing

    • Our Outsource Specialist searches for the right candidates.
    • Candidates interviewed and assessed on behaviour, technical and soft skills.
    • Shortlist of those who best meet your requirements.

  3. Interview

    • Interview and assessment by you.
    • Suitable resources identified.

  4. Hiring

    • Comprehensive consultant comments to help you decide which hiring package to offer.
    • Support with hiring negotiations with selected candidates.
    • NCS performs the hiring and administers payroll.
    • Start date arranged, with onboarding and ongoing liaison to ensure your satisfaction.
CWO

Contingent Workforce Outsourcing

Projects with short notice need an immediate pool of short-term employees possessing niche skills. Contract staff are employed by NCS and deployed at your site — reporting to you, while salary, EPF, SOCSO, benefits and compliance are administered by us under Malaysian labour law and the RBA code of conduct.

Enquire about CWO →

Our CWO process

Four steps from request to results

  1. Request
    Requisition Agreement
  2. Collaboration
    Requirements analyses Sourcing & shortlist
  3. Deployment
    Hiring Training Onboarding
  4. Manage & Measure
    Performance monitoring Feedback Improvement

  1. Request

    • Fast response to your request from our Outsource Specialist.
    • General terms, procedures and conditions shared to confirm mutual understanding and agreement.

  2. Collaboration

    • Technical and non-technical requirements gathered to understand your business needs.
    • Qualified personnel sourced, screened and shortlisted.
    • Shortlisted candidates proposed to you.

  3. Deployment

    • Hiring, start date and onboarding arranged.
    • NCS assembles and trains the resources.
    • Knowledge transfer from your team, if required.

  4. Manage & Measure

    • Performance measured.
    • Ongoing liaison to ensure your satisfaction.
    • NCS manages and monitors resources for skill improvement.
OSC

Offsite Support Centre

Headquartered overseas or in another state? Run your Malaysia operations from our facility — no office to rent, fit out or maintain. NCS provides the ready workspace, IT infrastructure and day-to-day administration, so you only focus on hiring the people who move your business forward.

  • Fully equipped, secure workspace with IT, network and connectivity
  • Recruitment, payroll, statutory compliance and HR administration handled for you
  • Scale headcount up or down without long-term lease commitments
  • Customer service, IT helpdesk, back-office and technical support
  • Faster market entry and lower set-up cost than building your own office

Services we offer through OSC

Ready workspace & facilities

Start operating in Malaysia immediately — no office hunting, renovation or lease commitment, saving months of set-up time and upfront capital.

IT infrastructure & connectivity

Skip the cost of buying hardware and building networks. Your team works on secure, ready-to-use systems from day one.

Recruitment & staffing

Get the right people faster without building a local HR team, and grow or reduce headcount as demand changes — no fixed overheads.

Payroll & HR administration

Stay fully compliant with Malaysian labour law without needing local expertise — we handle payroll, EPF, SOCSO and benefits for you.

Onboarding & training

Your team reaches full productivity sooner, with structured knowledge transfer from your HQ and continuous skills development.

Operations & team management

Keep full visibility and control from overseas — we supervise day to day and report performance, so you manage outcomes, not logistics.

Back-office & finance support

Lower operating costs by moving routine processing offsite, freeing your HQ team to focus on higher-value work.

Software & technical projects

Add skilled technical capacity at a lower cost than hiring at home, with a dedicated team that works as part of yours.

Benefits to clients engaging NCS outsourcing services

Gain a competitive edge

Our outsourcing system and procedures have been tested, streamlined and proven to increase operational efficiency. Our specialists inform you about local trends, developments and regulatory policies that affect your strategies — so you can concentrate on core activities and returns on investment.

Quality assurance

NCS is ISO and Microsoft certified. With ISO certification we design and implement processes right the first time, building quality upstream into systems, training and policies. Being Microsoft certified, we provide expert consulting, solutions and troubleshooting across Microsoft platforms.

Customization

We bring together people, process and technology to suit your specific business needs. Our support models can be highly structured or flexible to surmount any challenge.

Time saving

NCS possesses a ready pool of talent. In other cases we take care of advertising, researching, interviewing and screening — evaluating resumes within three business days and referring shortlisted candidates within nineteen business days.

Cost reduction

Our prompt turnaround minimises the risks of daily costs, management opportunity costs and business impact from vacant key roles. You also avoid the cost of retaining multiple recruitment agencies, monthly job advertising, referral bonuses and relocation expenses.

Value added services

We are expert at handling complex projects. Clients gain access to major job boards, our community network and niche resources, choosing from pre-screened shortlists. NCS provides management and technical feedback, including analytical data for business process and system improvements.

Client satisfaction is our priority.

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