Core strength

Expertise that turns challenges into results.

On complex projects, we keep clients focused on their core business — lifting operational efficiency, reducing cost and building competitive advantage.

Our outsourcing is built start-to-finish around each client's requirements, and in recruiting we match employers with candidates at every career level — from fresh graduates to senior executives.

Core strengths include

IT / Computer systems support
Sales and marketing support
Product engineering services
Pre- and post-silicon design & validation
Software testing and validation
Software application development

Process re-engineering

Business Processes

Re-engineering business processes and streamlining systems are a must to reduce costs and be efficient, effective and competitive.

A successful revamp of processes not only brings value to your business, but also shortens Through-Put-Time (TPT) to enhance your customers' experiences. NCS has been providing solutions for internal business functions such as human resources, finance and accounting, as well as contact centre and helpdesk operations.

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Helpdesk / Service Desk

Multilingual agents providing business-process guidance and technical support for software and systems.
Account registration, customer redemptions, and data analysis and maintenance.
Support for clients across Europe and Asia Pacific.
Available as needed or around the clock (24/7).
A ready pool of trained agents for smooth business continuity.
Kept current through our Microsoft Certified Partner status, at no extra training cost to you.

Sales and Marketing

Market promotions and new product launches.
Technical sales and design consulting from our Technical Marketing Group.
Rebate and incentive programmes with distributors, resellers and end-users across Europe and Asia Pacific.
Pre-sales qualification calls.
Post-sales user feedback and product analysis.
Technical surveys and research reporting.

Administrative Support

Human Resources: payroll management, administration support, general paperwork and data entry.
Finance: inter-departmental dispatch, accounting data entry, financial document filing and account updates.
Administration support for many other industries.

IT outsourcing

Information Technology

NCS is a powerhouse in information technology (IT) outsourcing. Our main focus is to help organizations rethink their business processes to improve efficiency, reduce costs, enhance customer service and compete internationally.

Because talented IT personnel are quickly identified and employed, companies must expend significant cost and effort to fill vacancies for critical projects. NCS maintains a ready pool of qualified technical resources — for software design and development, software validation, IT helpdesk support, engineering computing, data centre and network support.

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Technical Support

Level 1 and Level 2 troubleshooting and diagnostics for servers, networks and workstations.
Windows Server and Desktop, Exchange, SQL Server, Microsoft Office, Linux network platforms and custom in-house applications.
New-hire workstation and phone setup with your HR team.
Full lifecycle support for teleconference equipment and phone networks.
Warehouse and production-floor support for RF and barcode scanners, PCs, specialist printers and wands.
Available as needed or 24/7.

Server and Networking

Space, power, cooling and operational support for servers, backup and restore systems.
Standard and custom solutions on Microsoft and Linux.
Microsoft SQL Server expertise, scaling to 10,000 concurrent users or devices.
Microsoft SharePoint portals for controlled document storage, backup, archiving and workflow.
Microsoft Exchange email with encryption, monitoring and protective controls.

Software Quality Assurance

Testing for functionality, bugs, process flow and user-interface feedback.
No show-stoppers for your end users.
QA support across pre- and post-development stages.
Conformance to standards such as CMMI (Capability Maturity Model Integration).

Automation

Custom tools for repetitive manual tasks, calculations and data consolidation.
Built for individual departments.
Task times cut by as much as 4,400%.

Database Administration

Configuration tuning and maintenance for optimal server performance.
Data housekeeping: custom reports, calculations and research data consolidation.
Controlled storage periods with automated archiving and purging.
Data warehousing for enterprise-wide concurrent users.
High-volume storage, updates and real-time report retrieval.

Software Development

Interfaces and frameworks for cross-department information systems, such as ePR and eLeave.
Simplified, automated business processes and workflow applications.
Source code and copyright transferred to you on completion and sign-off.
Less manual work, shorter task times and fewer human errors.
Controlled, immediate access to information and more accurate reports.

Since 2007

Engineering Services

Since year 2007, our engineering division has been growing at a tremendous rate. Led by veteran project managers, NCS teams are ever-ready to meet client deadlines — whether months ahead or the next business day.

We handle numerous projects for Original Equipment Manufacturers (OEMs), Original Device Manufacturers (ODMs), Independent Software Vendors (ISVs) and global entities from various industries. Our engineering outsourcing has made NCS a top human resources supplier to the Penang Free Trade Zone and Kulim Hi-Tech Park, particularly in semiconductor design and testing.

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Pre-Silicon

IC design validation before tape-out.
Register Transfer Level (RTL) design validation.
Signal integrity analysis.
Functional certification of CPUs, embedded systems, circuits and chipsets using I/O buffers, signal propagation and point-to-point transmission measurements.

Post-Silicon

Functional certification of finished boards and chips: frequencies, operating temperatures, circuits, voltages and marginality.
Software, driver and OS compatibility (Windows, Linux, Android™) across mobile, tablet, notebook, desktop and server.
Automated test scripts for data extraction, analysis and debugging.
Final Design for Manufacturing (DFM) correlation.

Physical Design

Photolithography mask design to produce physical layout geometries on silicon.
Floor planning and layout with Electronic Design Automation (EDA) tools.
Proven on-schedule delivery for complex IC projects for international clients.
Support at every stage — from floor planning through DRC & LVS verification to final tape-out.

Package Simulation & Board Design

CAD tools for package simulation, board layout and circuit design.
Signal-integrity simulation for 2D and 3D packages.

Software / Firmware Testing & Validation

On- and off-site engineers running full validation and QA.
Ready to Market (RTM) deliverables to your deadlines — including next-business-day turnaround for urgent work.
End-to-end process: requirement analysis, timeline forecasting, test case development, coverage planning, OS installation, driver integration, execution, bug filing and validation summaries.
Coverage: applications, device drivers, BIOS configuration and boot, and I/O (SATA, Audio, UART, Ethernet, CAN, GPIO, I2C, SPI, SDIO, USB).
Test types: basic acceptance, functional, integration, interoperability, stress and more.

Experience includes

Microsoft OS (since 2005): Windows XP, Vista, 7, 8; Windows CE; Windows Embedded XP, POS and Compact; MS-DOS
Linux OS (since 2005): Red Hat, Ubuntu, Wind River, SUSE 11, MeeGo, Moblin, Fedora, Android™, Tizen
UEFI (since 2010)
Device drivers (since 2004)
Performance tuning, e.g. CPU and RAM overclocking (since 2005)
WHQL compatibility testing (since 2006)
BIOS customisation tools (since 2007)

Automated Script Development

Automated test scripts to validate software functionality and features.
Detects errors more efficiently and runs 24/7.
Cuts test times by as much as 600% versus manual testing.
Frees your team to focus on other work.

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